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Sustainable Development Goals

 Competition and consumption protection Department

Consumer policy is an important means by which countries can support the implementation of many, if not all, of the 17 objectives of sustainable development. The United Nations Guidelines for Consumer Protection, adopted by the General Assembly of the United Nations, are the most relevant instruments for this purpose, Both consumer protection policies and competition policies promote the welfare of consumers. Both deal with this objective from a different perspective, and both sides are often supportive, although there are important differences in how these two types of policies are implemented.

Consumer confidence and well-being is a critical factor for growth and economic development, and consumer protection is therefore an extremely important tool for promoting these objectives, as it aims to enable consumers to defend their rights and make informed and sustainable choices, enforce the law against fraudulent traders, and provide ways to settle in the context of conflicts. Consumer protection allows consumers to take an active role in the market, which will stimulate a more dynamic and competitive economy.

Competition, as defined by its federal law, is the conduct of economic activities according to market mechanisms without influence or restriction of such mechanisms, with adverse effects on trade and development Contributes to consumer protection, especially in the greed of some traders, and helps to achieve fair prices for goods and services.

Objective 8 of the Sustainable Development Goals is to improve the efficiency of resources in consumption and production, and to separate economic growth from environmental degradation according to the ten-year framework that includes sustainable consumption and production programs.

Consumer protection and competition policies are ultimately aimed at ensuring that markets function effectively and correct failures, but both approach this goal from a different perspective. Competition policy addresses the supply side of the market and aims to ensure that consumers have adequate options at an affordable cost, while consumer protection policies address demand-related issues and aim to enable consumers to exercise their choices effectively. In general, competition in a number of its concepts and applications meets consumer protection concepts and applications, which in turn promotes economic development and consumption and production patterns.


Tasks and competencies of competition and consumer protection department

  • Setting the general policy for consumer protection on its health, safety and rights.
  • Setting policies to protect competition and achieve the principle of fair competition and fighting monopoly.
  • Providing suggestions and recommendations for resolving disputes and complaints between consumers and suppliers.
  • Take measures and measures to spread the culture of competition and free market principles.
  • Propose policies, plans and programs related to the strategic stock of food commodities in coordination with the competent authority.
  • Prepare databases on the production and availability of food commodities in the country and countries of origin and follow them with suppliers.
  • Coordinate with sales outlets and suppliers to ensure commodities are available in the market and prevent price trouble.


The most three prominent achievements of Competition and consumer protection department during 2020:


Conducting studies on the quantities and period of availability of stocks of food commodities in light of the Corona pandemic

The department and within the team formed to follow the Corona pandemic from the economic point of view carried out three field studies on following up basic commodities in the UAE markets and their availability to consumers in light of the pandemic and controlling and monitoring their prices in the market, and the adequacy of these commodities in the markets in months, and these studies were carried out during the months of March April and May 2020.


Electronic commodity price monitoring system program

The electronic commodity monitoring program is considered one of the initiatives presented by the Consumer Protection Department during the year 2020, which has an effective and positive impact in identifying the UAE market conditions in relation to price movement, in order to keep pace with the current and future phase, and the program was developed in cooperation with a technology and programming company where The program will enable electronic linking with market outlets to monitor the movement of commodity prices, as well as linking with other government agencies and international entities.


Developing the Ministry's website for the recall system

Based on the Ministry's desire for continuous development and electronic transformation of all the services provided, it sought during the year 2020 to develop recall operations in accordance with Federal Law No. (24) Of 2006 in the matter of consumer protection while creating a kind of cooperation with the Ministry of Economy, the private sector and all partners. Where the site allows tracking the recall after its announcement and ensuring the declared recall process to facilitate the arrival of the advertisement to consumers, especially in cases of safe recall, by finding other means in addition to advertising in newspapers.